Metal Support

Why we ask for your SSN and government-issued ID

Metal Pay has engaged third-party service providers to perform many of the services related to payment processing, identity verification, fraud analysis, and regulatory compliance. 

Metal Pay and its third-party service providers require that you verify your identity in order to safeguard the integrity of the platform and reduce the risk of fraud, money laundering, terrorist financing, and the violation of sanctions. As such you will need to provide documents to verify your identity, such as a valid U.S. government-issued ID and SSN. 

Your SSN and U.S. government-issued ID is requested by third-party service providers to open an FDIC-insured bank account for your cash balance.  All in all, it means you and your money will be safer. 

Privacy

At Metal Pay we care deeply about Privacy. The information provided during the process of adding your government ID and SSN is governed by our Privacy Policy and is sent to us and to our third-party partners using SSL—the same secure encryption that websites use to transmit credit card numbers.

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