Metal Pay has engaged third-party service providers to perform many of the services related to payment processing, identity verification, fraud analysis, and regulatory compliance.
Metal and its third-party service providers require that you verify your identity in order to safeguard the integrity of the platform and reduce the risk of fraud, money laundering, terrorist financing, and the violation of sanctions. As such you will need to provide documents to verify your identity, such as a valid U.S. government-issued ID.
It will also facilitate opening your FDIC-insured bank account that provides you with additional protection. All in all, it means you and your money will be safer.
All IDs must be uploaded directly through the Metal Pay mobile app. We do not accept any other method of submission, for example, you cannot email Metal Pay with a copy of your ID. You need to provide this information to enable us to provide you with the Services. Account activity on Metal Pay is available to eligible users who have been verified.
Eligible IDs – listed for illustrative purposes only. This is a non-exhaustive list:
Unexpired driver’s license
National identity card
IDs that are not accepted – listed for illustrative purposes only. This is a non-exhaustive list:
Photocopy of an ID
Screenshot of your ID
Other unaccepted documents – listed for illustrative purposes only. This is a non-exhaustive list:
Job ID card
High school or university ID card
Fitness club card
How to scan your ID
Ensure that you enter your name and address exactly as it appears on your ID. EXCEPTION: If your current permanent address differs from what is shown on your ID, enter your current permanent address.
Ensure that your document is valid, is not expired, and has no hole punches or other modifications
Photograph the entire document, be sure to take a clear photo of the ID. Be sure it has no glare, bending, or fraying, and that all four sides and corners are visible.
A photograph taken on a flat surface scans a lot easier than photos taken when physically holding your ID.
Ensure your document is in a well-lit area without glare. (Natural sunlight is best.)
Please don't obfuscate any information on the ID.