Metal Support

How do I recover my password in Metal Vault?

Step 1: Click on the forgot your password link in Metal Vault

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Open Metal Vault and click on the "Forgot Your Password" link or click this link to start the process of recovering your Metal Vault password.

Step 2: Request to reset your password

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Fill in the requested information and click “Request Password Reset”.

Step 3: Verify your email address

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Verify your email address by opening the e-mail we sent to you from metalpay.co and clicking on the link inside. It may take a few minutes to receive the email - double-check that the e-mail comes from metalpay.co.

Step 4: Open your keycard file with a PDF viewer

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Step 4: Open your keycard file with a PDF viewer

Step 4: Open your keycard file with a PDF viewer

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Paste the keycard text you copied in the previous step into the "Recovery Data" field. Fill in a new password and click on "Request Password Reset" to complete the process.

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