Metal Support

How do I sign up for Metal Vault?

Step 1: Sign up at the official Metal Vault website

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Navigate to https://app.metalpay.com/signup to begin the sign-up process. You must accept the both the terms of service and the privacy policy before you can proceed.

Step 2: VERY IMPORTANT: Backup your Metal Vault Keycard

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It is important to download your keycard. Your keycard allows you to recover your account if you forget your account’s password. If another party gains access to your keycard, they may take your funds. The keycard comes in the form of a PDF file and may open in its own window depending on your browser settings. 

If possible, try to save the PDF file securely on a device that is not hooked up to the internet. We also recommend printing a copy or two out and storing them in safe and secure locations.

The keycard can also be downloaded again later from the Wallet interface.

More info on what your Metal Keycard is and why you should keep it safe.

Step 3: Verify your email address to complete your account

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Verify your email address by opening the e-mail we sent to you from metalpay.co and clicking on the link inside. It may take a few minutes to receive the email - double-check that the e-mail comes from metalpay.co.

Congratulations, you now have a Metal Vault account!

Welcome To The Metal Vault Dashboard

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