Your funds may be at risk when you forgot your password and lost your keycard.
You can only recover your password with your keycard by following the instructions here. We won't be able to reset your password for you since we don't have access to your account.
Your Metal Keycard is literally the key to your Vault. Only you can download your Metal Keycard (you were instructed to do so when signing up for Metal Vault). We don't have a copy stored on our servers to provide you a new one.
We won't be able to recover your Metal, Ethereum or ERC-20 tokens if you lose complete access to your account.
We Recommend You To Download Multiple Metal Keycard Copies
As you can see, the consequences of losing your Metal Keycard can be disastrous. We highly recommend you to keep multiple copies in multiple locations, even on multiple devices. Check out how you can download your Metal Keycard here.